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Customer Reviews

Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.

  • Best service ever! Audio Etc… installed our outdoor TV and after 3 years the TV required service. They helped us coordinate with Sunbrite's Certified repair department. Unfortunately, their repair person fried the TV and two outlets. Sunbrite not only refused to take responsibility and reimburse for labor/parts/damage to TV and outlets but shifted the blame to Audio Etc… (they claimed since Audio Etc… originally installed the TV, it was their fault). Very long story short (took 5 months to rectify), thanks to the incredible people at Audio Etc…, especially Theresa Miller (Executive Office Manager), we finally have a new TV, repaired outlets, and soon to be reimbursement for the original cost of labor/parts paid for the fried TV. This experience reiterates our belief to shop and support local establishments! Thank you, Audio Etc… for refusing to give up and being an excellent advocate!

    Denise W. & Scott B.
  • This is a fantastic audio store. Kirby is very knowledgeable about a wide range of high quality audio electronics and speakers. He is very helpful showing the products he offers to meet your taste / sound requirements. I like that he lets the customer make up their own mind vs. trying to influence you. But Kirby listens to his customers and provides key facts based on his experience with the audio equipment. The support staff, Cindy, and Thereasa are also very helpful and professional.

    There are many sound rooms setup extremely well for one to audition the audio equipment - very impressive setups!

    I highly recommend visiting Audio Etc. before making your final audio gear decision.

    Tom M.
  • Thank you for your assistance in getting my televisions up and running.

    Theresa - you were most helpful in setting me up for a home visit.

    John - you were great - friendly, professional and very good at explaining what was happening.

    Audio Etc was recommended to me by another and I, in turn, will not hesitate to recommend you to others who might need assistance.

    Thank you again. Stay healthy, happy and sanitized during Covid-19 caused semi-hibernation.

    Joe G.
  • I‘ve worked with Audio Etc. and Kirby several times over a 30 year span. I recently purchased my third audio system from him. Each purchase was a step up, and each time I received impeccable service and advice from Kirby and his staff. This time I entered into what I consider “The Big Boy Club.” It took about 3 months to assemble my preamp, amp, speakers and the icing literally on the top, an EAT turntable. Kirby’s knowledge, recommendations, passion and help, was just extraordinary. He directed me and was incredibly fair with pricing on every purchase.

    I need to give a shout out to Theresa and Chris. Kirby has assembled a great support team. Theresa helps and gives great assistance, Chris comes out and installs components or gets me out of stupid fixes I find myself in. Both are great to work with.

    Bob P.
  • It’s always a pleasure to have Sean for our service appointments. We are so appreciative and thankful for your years of commitment to us as customers of Audio Etc…

    Bill and Kris O.
  • Great customer service! Picked up Klipsch speakers some of the best and a SVS 3000 subwoofer good equipment. Very knowledgeable staff and owner so if you're looking to set up your house in the Dayton Ohio area this is the place to go.

    Tim B.
  • We had heard Audio Etc… was the best and we were not disappointed! We wanted to improve our outdoor living space with a new outdoor TV. Kirby explained our various options being both very knowledgeable and patient while we made our selections. Theresa kept us informed once our equipment was ordered and helped us select an install date. The delivery guys were friendly and did a professional job on the installation. It was a great experience all around!

    Scott B. & Denise W.
  • Kirby was excellent in making recommendations for our home theater. From their custom work on our Audio/Video cabinet,to their installation of the screen and projector, everythingwas better than we had imagined.

    Jack A.
  • All of the Audio Etc. personnel Theresa, Executive Office Mgr.; Tan, Sales Consultant/Lead Technician, Sean, Technician and Jeremiah, Technician have been very helpful with our home media needs. From our initial contact to product selection and installation we have been impressed with their assistance, professionalism and knowledge from all we have worked with. They provide quality customer service and have been very pleasant to work with. The products are high quality and installation was thorough. We highly recommend Audio Etc. and will certainly use them for future home media needs.

    Pete and Julie T.
  • When searching for a company to assist and service with a media set-up in my new home; I referenced the Dayton BBB, which turned out to be the best thing I did. I got acquainted with Audio Etc…

    From the initial phone contact with their office manager, Teresa, I knew this company was going to be the right choice. That was confirmed when I went to their showroom and met Tan, the company's engineer.

    Together, we selected the equipment in the showroom, best suited for my immediate needs and wants; only to continue 'engineering on the fly' at my home during installation. This type of service gave me confidence in their design and expertise; and knew I was receiving "just the right stuff". It enhanced the internet & WiFi and cable connection. The sound system for media is superb! We don't need the theater; we have our own, thanks to the Audio Etc… team. And, I have the most powerful internet connection in the neighborhood! Thank you, Tan and please thank your crew on my behalf. Thank you, also, for allowing me to buzz your cellphone when I have a simple question… Much appreciated.

    Jan D.
  • I am writing to explain how Audio Etc… has helped me and why I am a loyal client.

    Kirby, the owner of Audio Etc… has done many repair jobs for me which have given me the enjoyment back with the equipment I own. He has saved me much money on vintage equipment. In fact, when the two of us get together, we end up talking about electronics, cars and anything else that comes up. Theresa, the Executive Office manager spent countless hours trying to find me a repair center for a high end piece of equipment when some of the high end centers had gone out of business. She did find a place to get the repair done.

    In fact, all of the employees go the extra mile and beyond when it comes to a repair. They all give sound advice when it comes to what route I should take to get the sound I want or have the equipment I own repaired. This local business always gives me prompt and courteous attention. You will not find an owner of a business or staff who would try any harder to get you the equipment or service you wants and need. These are the reasons why I support Audio Etc… , Kirby and the staff. I have even referred my friend s and would continue to refer anyone to Audio Etc…

  • I would like to Thank the entire staff at Audio Etc. for our recent experience. We were greeted in the showroom by Theresa. She is a very nice lady that also assisted us throughout the process. Next, we were introduced to Kirby. Kirby was awesome. He is very passionate about his job and his customers. It was very, very important to him, that we were happy. Oh, and he happens to be the owner of Audio Etc…

    We met with Kirby on several occasions to fine tune the order. He always took his time no matter what day it was or what time it was to work out the details. Once the order was placed he lined up the field guys. There were four of them: Tan, Evan, John & Sean. These guys are amazing; unbelievable! They too have a true passion for their jobs and their customers. They were at the house for several days for the install and always were very professional and very helpful. In addition, they were always accessible if we needed some guidance with our new equipment. They were fantastic.

    It's been a few weeks since the job was completed but I know they are only a phone call away if we need something. We are really enjoying our new Home Theater System(s). It is awesome!

    If you are in the market for a Home Theater System, Audio Equipment, upgrade on tour internet, etc. I strongly recommend Audio Etc…

    Steve M.
  • I recently had audio work performed by the staff at Audio Etc. I wish to compliment the staff. They were thorough, timely and completely professional. Theresa in particular was especially helpful during the entire process and I wish to thank her. I highly recommend Audio Etc and am completely satisfied with the work performed at our home.

    Peter S.
  • If you ever were looking for Audio and Video systems, then Audio Etc's showroom is an absolute must see. Real-Life room after room displays provide setups from home theater to kitchen and bath and everything in between. Every room configuration makes you feel like you're right at home and provides fantastic ideas you may not have considered. Whether you're looking at a home with rooms large or small with business audio video, you have to visit Audio Etc… See the possibilities for yourself!

    Dennis H.
  • Cindy not only represents Audio Etc brilliantly but she does so with the heart of a saint. She's dedicated to great causes including her involvement with Centerville Noon Optimist. As a testament to that, she was recently awarded "Rookie of the Year!" The many children this organization impacts are the benefactors of her efforts.

    Heather C.
  • Cindy is an outstanding individual who has high values and professionalism. I would recommend Cindy and her company for any audio/video project without thinking twice. Keep it up and I respect you tremendously!

    Niki C.
  • Is your company or organization looking for a "Super Cool" venue for your next event? If so, get with Cindy and visit her showroom at Audio Etc. Cindy and her husband, Kirby, open their showroom up to many types of groups for all sorts of events. Audio Etc. offers a location with spectacular, multiple theater rooms, a full kitchen/living layout and music throughout the facility. Words cannot do justice to the magnificent impression that Audio Etc… will leave for your attendees. You have to see it to believe it!

    Chris E.
  • Great place to check out audio and video electronics. Very knowledgeable personnel to answer any and all questions.

    William B.
  • They are great with customers and very reliable and has a wealth of knowledge with all the audio equipment they offer. Their showroom is amazing and I encourage everyone to take advantage of the theater room they offer to the community for events or parties.

    Kim S.
  • I absolutely love working with Cindy at Audio Etc… and through our Optimist Club activities. We held a Heart of Centerville meeting in their boardroom and it was a great experience. I love their showrooms and will definitely go back and check them out again. They are both a professional and creative organization and I would recommend their services to anyone.

    Michael B.
  • Mr. Kirby is awesome! Knowledgeable and friendly and great prices for the quality of the equipment! 10/10!!

    Gary T.
  • The folks at Audio Etc… will give you excellent products with excellent service.

    Dan C.